Privacy Policy

Golden HealthCare Solution is committed to protecting your privacy and handling your personal information in a lawful, transparent, and respectful way. This policy outlines how we collect, use, store, and protect your data following the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Golden HealthCare Solution provides a range of regulated and non-regulated care services across the UK. We are registered with the Care Quality Commission (CQC) and operate in compliance with UK data protection legislation.
If you have any concerns or questions about how we use your data, don’t hesitate to get in touch with us:
Email:  info@brave-magenta-cow.51-195-63-239.cpanel.site
Phone:  +44 770 691 9627

What Personal Information Do We Collect

We may collect and process the following types of personal data:

• Full name, address, date of birth, and contact details

• Health and medical information (for care clients)

• Emergency contact details

• Employment details (for staff and applicants)

• Financial or payment information (where relevant)

• Communication records (emails, calls, forms)

We collect this information directly from you or third parties such as GPs, social workers, or next of kin, only when necessary for care provision or service delivery.

How We Use Your Information

We collect your information to:

• Deliver care and support services safely and effectively

• Communicate with clients, families, and professionals

• Comply with legal and regulatory obligations (e.g., CQC inspections)

• Maintain internal records and care plans

• Process job applications and manage employees

We do not use your data for marketing without your clear, written consent.

Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent: When you have given us permission

• Contractual: When processing is necessary for a service agreement

• Legal obligation: To meet care regulations or employment laws

• Vital interests: To protect life and ensure well-being

• Public task or legitimate interest: For service improvement or safeguarding

How We Store and Protect Your Information

All personal data is securely stored in electronic systems and locked physical files, accessible only to authorised personnel. We use industry-standard protection measures and regular audits to ensure data remains secure and confidential.

We retain personal data only as long as necessary to fulfil our duties, after which it is securely deleted or destroyed in line with our retention policy.

 Who We May Share Your Data With

We may share relevant data with:

• Medical professionals (e.g. GPs, district nurses)

• Social care providers and local authorities

• Regulatory bodies (e.g. CQC, DBS)

• Our staff and contractors with appropriate access permissions

• Law enforcement or safeguarding teams were required

We never sell or rent your personal data to third parties.

Your Rights Under UK GDPR

You have the following rights over your personal data:

• The right to access and receive a copy of your data

• The right to correct or update inaccurate data

• The right to request deletion in certain circumstances

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent at any time (where consent is used)

To exercise any of these rights, please contact our Data Protection Officer at info@brave-magenta-cow.51-195-63-239.cpanel.site

Data Breach Procedures

In the unlikely event of a data breach, we will notify the Information Commissioner’s Office (ICO) and affected individuals where required, in line with our legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The latest version will always be available on our website.